Imagine you own a real estate agency and you have many clients. There is a long list of questions you need to answer from various clients. Now, imagine the ever-growing list of clients putting pressure on you to meet their varying demands. So, how do you keep up with this demands and not break under pressure? Obviously, your business has expanded which is a positive thing but it has not adapted to its new size to meet the ever-growing number of clients and demands. Below are helpful tips for managing your clients and their varying demands.
Hire more personnel
Don’t be of the opinion that hiring more staff will eat into the profit. The truth is, if your clients are not managed properly, they would leave you for a better firm. The more client you lose translates to you losing profit to your competition.You need to have enough personnel to attend to the client’s demands promptly. Getting more human resources could even help your business grow faster especially when you have a good team.
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Technology has made life easier. Take advantage of the tool and strengthen your online presence. Don’t be against technology, it will make your job easier in managing so many clients. Create a website where clients can get information about your company, place orders and even ask questions. You can also market your listings to other reliable property agencies. A good website helps you to attend to the needs of your clients easily.
Manage your time
The reality is that as responsibilities increase, it becomes more important to prioritise your activities if not you would not get anything done. You cannot afford to do things recklessly anymore as now you have many demands from clients. Get a to-do list, prioritise your activities daily and ensure you follow through with the schedule. That way, you reduce the possibility of forgetting meetings and appointments with clients and leads.
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Protect confidential information
As you build relationships with various clients, you get access to confidential information. You may even have celebrity clients, politicians, businessmen and CEOs. Although it may be tempting to disclose their identity to others, you need to practice discretion. When you share information about your clients, you lose the trust of your customers. You tend to lose clients especially when you are perceived as untrustworthy.
Building any form of relationship takes time. You have to earn trust through consistency and reliability, and you have to demonstrate your commitment to the client by offering excellent customer service. When you make the extra effort to truly engage with your clients, you’ll not only see how this impacts your sales but you may also make some friends in the process.
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